Coliving operators with centralised operations software reduce daily admin time by 40% per property manager
Maintenance request resolution time drops from 4 to 7 days to under 48 hours with a tracked ticket system
Real-time operations dashboards give leadership visibility across all properties without weekly status calls
Maintenance requests reported on WhatsApp and forgotten. When a tenant sends a maintenance request in a group chat, it competes with 50 other messages. There is no tracking, no owner, no deadline, and no way to know if it was ever resolved. Tenants chase. Complaints grow.
Housekeeping schedules are managed verbally with no documentation. When housekeeping staff rotate or a new property opens, cleaning standards and schedules exist only as informal instructions. Quality is inconsistent, and when something is missed, there is no record of what was assigned.
Visitor and guest management is done through a handwritten register at the front desk. There is no digital visitor log, no ID verification at entry, and no record of which tenant authorised a guest. In a coliving environment with shared spaces, this is both a security gap and a compliance risk.
Operations team using a different WhatsApp group for every property. When you manage three or more properties, operations communication lives across multiple groups with no unified view. A property manager handles issues in isolation, and leadership has no real-time picture of what is happening across the portfolio.
No way to track which issues are recurring. When a maintenance request for the same plumbing problem is raised five times over four months, no system connects those events. The recurring issue is never permanently resolved because no one sees the pattern.
Staff task assignments done verbally or via message with no accountability trail. When a task is assigned over WhatsApp, there is no formal acknowledgement, no deadline, no completion confirmation, and no way to hold a team member accountable without reviewing months of messages.
Tenants raise maintenance requests through the resident portal or WhatsApp integration. Each request creates a tracked ticket with category, priority, assigned team member, and due date. Status updates notify the tenant automatically. Ticket history is stored against each unit so recurring issues are visible instantly.
Create daily, weekly, and monthly task checklists for every property. Assign tasks to specific team members with deadlines. Task completion is confirmed digitally with a photo or checklist sign-off. Your operations dashboard shows completion status across all properties in real time.
Build housekeeping schedules by property, floor, and room type. Assign housekeeping staff to daily zones. Completed rooms are marked with a photo confirmation from the staff member's mobile device. Missed cleans trigger an automatic alert to the property manager before the next tenant interaction.
Tenants pre-register guests through the resident portal. Visitors check in at the front desk with digital ID verification and the registered authorisation on file. Every visitor is logged with arrival time, departure time, authorising tenant, and ID reference. The log is retrievable instantly for security or police verification purposes.
Manage shared amenities including meeting rooms, event spaces, gym time slots, and laundry machines through a digital booking system accessible from the resident portal. Double bookings are prevented automatically. Facility usage data informs maintenance scheduling and future amenity planning.
See the operations status of every property in your portfolio in one live dashboard. Open maintenance tickets, pending tasks, housekeeping completion rates, visitor logs, and team availability are visible across all locations simultaneously. Leadership sees the full picture without calling individual property managers.
Single-property operators who need to replace WhatsApp-based operations with a proper ticket and task system that keeps their property team accountable and their tenants informed.
Multi-property operators who need consistent operations standards across every location and a centralised dashboard that gives leadership visibility across the entire portfolio from one screen.
Student housing operators managing high-density properties with shared kitchens, study areas, and event spaces who need a structured facility management and maintenance system that scales with occupancy volume.
Operators serving corporate tenants who demand fast, documented maintenance response times and formal visitor management protocols aligned with building security requirements.
Operators running hybrid coliving and short-stay models who need hospitality-grade housekeeping management and same-day turnaround capabilities for short-stay units within a longer-stay property.
Large-scale operators managing 500 or more beds across a portfolio who need enterprise-grade operations infrastructure with role-based access, city-level reporting, and integration with property management accounting.
AI analyzes maintenance ticket history by unit, equipment type, and building age to predict which items are likely to fail in the next 30 to 60 days. Preventive maintenance tasks are created automatically before failures occur, reducing emergency repair costs and tenant complaints.
AI monitors daily task completion rates, maintenance ticket volumes, and housekeeping quality scores across all properties and flags properties that are deviating from standard performance before they become problems that tenants notice.
AI tracks task assignment, completion time, and quality ratings by team member across all properties and surfaces performance patterns that help operations managers identify training needs and recognise high performers.
AI correlates maintenance resolution times, housekeeping quality scores, and amenity booking patterns with tenant satisfaction survey results to predict which tenants are at risk of leaving at lease end due to operations quality issues.
The operations platform supports two properties and two hundred properties on the same architecture. Adding a new location takes hours, not weeks, with pre-built configurations replicating from existing properties.
Property managers, housekeeping staff, and maintenance teams interact with the system from mobile devices. Tasks are assigned and confirmed in the field without returning to a desktop.
lMaintenance requests raised by tenants in the resident portal flow directly into the operations ticket system. Tenant-facing and team-facing workflows are connected with no manual transfer.
Full Audit Trail for Every ActionEvery task, ticket update, visitor log entry, and housekeeping confirmation is timestamped and stored. Your operations record is audit-ready at any time for regulatory, investor, or legal purposes.
Every maintenance request tracked from submission to resolution
Housekeeping quality documented with photo confirmation
Cross-property operations visible in one live dashboard
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