Tools/Readiness scorecard
Readiness scorecardRetail Omnichannel Scorecard
The Retail Omnichannel Scorecard is a free self-assessment that measures how unified a retailer's experience is across six factors: channel unification across store, web, and app, inventory sync, POS modernisation, customer data and personalisation, supply chain automation, and demand forecasting. It returns a score out of 100, a maturity level, and the areas to fix first.
Rate your operation
Score each of the six factors from “Not started” to “Leading.”
Channel unification (store, web, app)
How consistent the experience is across every channel.
Inventory sync
How accurately inventory is shared in real time across channels.
POS modernisation
How modern and connected your point-of-sale systems are.
Customer data and personalisation
How well you unify customer data and personalise experiences.
Supply chain automation
How automated and responsive your supply chain is.
Forecasting
How well you forecast demand and plan inventory.
Frequently asked questions
The Retail Omnichannel Scorecard is a free self-assessment that measures how unified a retailer's experience is across six factors: channel unification across store, web, and app, inventory sync, POS modernisation, customer data and personalisation, supply chain automation, and demand forecasting. It returns a score out of 100, a maturity level, and the areas to fix first.
Yes. The Retail Omnichannel Scorecard is a free, no-signup self-assessment. You answer six quick questions and your responses stay in your browser.
About two minutes. You rate your operation on six factors from "Not started" to "Leading" and get an instant score out of 100 with a readiness level and focus areas.
You rate each of the six factors from "Not started" (0) to "Leading" (4). The tool averages your ratings into a score out of 100, maps it to a readiness band, and highlights your weakest factors to work on first.
No. It is a self-assessment for guidance, not a formal audit. For a deeper, tailored assessment and a concrete roadmap, you can book a free call with our team.
It is for retailers of any size selling across more than one channel, store, web, or app, who want to know how unified their experience really is and where the gaps between channels are costing them sales.
It means your channels work as one: consistent experience, synced inventory, unified customer data, and connected supply chain, so a customer can move between store, web, and app without friction. The scorecard measures how close you are to that.