Text Classification and Routing
We categorise text by topic, intent or priority so it can be routed and actioned automatically.
Trusted across 20+ countries by Fortune 500 companies and growth-stage brands
We build natural language processing systems that read, understand and structure text at scale, from entity extraction and classification to sentiment analysis and document processing. Turn unstructured text into data you can act on. Over a decade of experience, 250+ digital solutions delivered.
Get a 30-Minute AI Strategy Session, FreeNLP development is the building of AI systems that understand and process human language in text. It covers extracting entities, classifying and routing text, detecting sentiment and intent, and pulling structured data out of documents and messages. Where generative AI creates text, NLP is focused on understanding and organising it. Noseberry builds NLP systems trained on your language and domain, integrated into your workflows.
Key takeaways
We categorise text by topic, intent or priority so it can be routed and actioned automatically.
We pull people, organisations, amounts, dates and custom entities out of unstructured text.
We detect tone, sentiment and intent in reviews, tickets and messages to inform decisions.
We extract and structure data from contracts, forms and reports to automate manual work.
We build search that understands meaning, not just keywords, across your content.
We condense long documents and extract the key points at scale.
We build language understanding across the languages your business operates in.
auto-tagging and routing of tickets and emails.
extracting data from documents and claims.
contract review and clause extraction.
review and feedback analysis.
turning forms and reports into structured data.
We validate extraction or classification accuracy on your real documents in a proof of concept before scaling.
We map your data, systems and goals to understand where you stand today.
We prioritise use cases and hand you a costed, phased plan.
We validate extraction or classification accuracy on your real documents.
We engineer and connect the solution into your production stack.
We ship, monitor and tune, so value compounds after launch.
Frameworks
Models
Search & vector
Cloud & MLOps
Text data, including contracts and personal information, is handled securely with encryption, role-based access and audit trails. We build to GDPR, HIPAA and SOC 2, deployed on AWS, Google Cloud and Azure.
Challenge
Claims and policy documents needed slow, manual data entry.
Solution
NLP extraction and classification to pull structured data from documents automatically.
Impact
93% of fraud caught pre-payout, an estimated $4.2M saved annually.
Challenge
Listing and appraisal documents were processed by hand across markets.
Solution
Document understanding and entity extraction to automate intake.
Impact
40% faster property valuations with higher consistency.
Challenge
Customer reviews and feedback went unread at scale.
Solution
Sentiment and intent analysis feeding merchandising and personalization.
Impact
+28% lift in conversion rate.
Sector-anonymised outcomes shown until named clients are approved.
AI, Cloud and Data is our core, no generalist dilution.
Models trained on your language and terminology, not generic text.
NLP that integrates with your systems and scales.
15+ Fortune 500 clients, 250+ solutions across 20+ countries.
NLP focuses on understanding and structuring text, such as extraction and classification. Generative AI focuses on creating text. Many systems use both, and we build both.
Tagging and routing messages, extracting data from documents, analysing sentiment, powering semantic search, and summarising large volumes of text.
Accuracy depends on the task and data. We define a target with you and validate it on your real documents before production.
Yes. We build multilingual NLP tuned to the languages your business operates in.
Yes. Domain tuning is important because terminology varies by sector, and it materially improves accuracy.
Book your free 30-minute AI strategy session and we will scope an NLP proof of concept on your data.
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